59 votesDavid commented
We use 3rd party middleware to handle the alert notification part of the process. Our alert command channels initiate scripts that send alerts to custom receiver groups for email & SMS notifications in this third party app. The script also parses the name of the notifications group used (same as subscription name), the specific alert reference and the new/closed times back into the SCOM alert's custom fields.
The advantages of this are numerous but key are that we can easily track and audit notifications as well as provide visibility in SCOM of which alerts were forwarded to notification (i.e. processed by a subscription).
This process aids with identifying gaps in terms of critical alerts that need to be forwarded to SME's.
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