ServiceNow ITSM Integration
A native SCOM to ServiceNow ITSM integration to enable creation of tickets to the correct support team with alert/incident being resolved from either end i.e. if an operator closes an alert in SCOM, the corresponding ServiceNow incident should also be closed, and likewise, if the Incident is resolved in the ServiceNow incident, the corresponding SCOM alert should also be closed.
ServiceNow has become a popular ITSM solution and the ability to close-the-gap between alert generation in SCOM and incident/ticket raising in ServiceNow without having to invest in a third-party tool is vital.
Julius Nicholson commented
cookdown.com alert sync will do this (they have other SCOM > ServiceNow products too)
Justin Boerrigter commented
You may also want to check out the solutions at Savision, the enhance the connection from SCOM to Service Now further, and are a great alternative to the service discovery feature they charge for.
Thorsten S commented
We are currently integrating ServiceNow with SCOM and there is a document on ServiceNow portal on how to do that. We successfully received alerts in ServiceNow as events and can then create incidents out of them: