A survey on usability of manual reset of monitors
In SCOM currently there are 3 options to reset monitors when the corresponding alerts are resolved. They are Event reset, timer reset and manual reset. The usual expectation is once the alert is resolved, the corresponding monitor that triggered the alert is moved back to healthy state. But this is not the case if the monitor has manual reset. The administrator has to go change the health state of the monitor manually else the monitor will remain in critical state and generate false alerts.
We are trying to understand the usability of manual reset option. Your response to this survey will help us better understand your needs and problems so that we can improve the monitoring/authoring experience with SCOM.
Survey Link -
Samuel Tegenfeldt commented
Manual Reset is, and has always been, the bane of proper SLA reporting. Since the introduction of it in SCOM 2007 my job as a SCOM Consultant has been to create "adjustment MPs" to all these monitors. They are confusing to the customers at best, causing financial loss (SLAs tied to fees) at worst.
Just, remove them. Convert them to a timer reset monitor or a rule instead.
Pascal Verdieu commented
If you can't have an automated health state then use a Rule generating alert. There's absolutely NO benefits to have a manual reset monitor. Those "Monitors" should be depreciated in SCOM and converted automatically.