General Operations Manager Feedback

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  1. Keyboard shortcuts

    Sometimes there is a lot of alerts to manage : some of them to close, some to set resolution state, some to reset monitor health... I would like to use keyboard shortcut to go faster ! Something like Alt + R, Alt + C, Ctrl + W ...

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  2. Schedule on overrides

    Some times I (my customers) could use a feature like this.

    Scenario - some rule or monitor cause and alert to be raised. The root cause is found and fix is planned. Now until the fix is implemented the Ops Team don't want to get more alerts, so they configure an override with an expiration data matching the planned change date.

    admittedly, in many cases it would be best practice to change the resolution state to like "Open Incident" and let the repeat count increase and for the monitor let I be in what ever state until fixed, but that's…

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  3. Show instance name within performance view on mouse over event

    If several workflows are enabled on a performance view it is hard to find the instance looking at a specific line. If the mouse is placed on a specific line the timestamp and sample are displayed, please include also the object and instance.

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  4. Operator permissions to view configuration and thresholds

    Operators are often asking for the effective threshold and configuration of a workflow at the moment a state change is happening or an alert is generated.

    Giving the operators the permissions and an easy way to view the effective threshold and configuration would ease life and make there work a lot easier.

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