General Operations Manager Feedback

Do you have an idea or suggestion based on your experience with SCOM? We would love to hear it! Please take a few minutes to submit your idea in the one of the forums available on the right or vote up an idea submitted by another SCOM customer. All of the feedback you share in these forums will be monitored and reviewed by the Microsoft engineering teams responsible for building SCOM. We have already added some of the feedback we received through the TAP program and the recent SCOM survey.

This forum (General Feedback) is used for any broad feedback related to SCOM.
Be specific on your feedback. The more specific, the easier and quicker for us to review. Please be concise!!

If you have technical questions or need help with SCOM, please try visit our MSDN forums.

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  1. Incorporate Alert Correlation tehniques into SCOM

    We have multiple SCOM servers and management group and our service desk constantly ask why when there is a problem with a server or service do we get so any alerts. Can we only display a root cause or an aggregated alert with the subsequent alerts attached. E.g. A high level alert with all other alerts display underneath this generic alert?

    26 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Web Console - make Details pane resizable in Safari and Chrome on macOS

    I'm using a Mac and open the web console of SCOM 1807 in Chrome or Safari. Clicking on a result in Results pane, I get only a couple of lines in the Details pane. Although I can drag and drop the grey line between the Results and Details pane, it constantly reverts to it's former position.

    6 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. 3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. ability to test a channel and subscription

    Add the ability to send test messages through the channel and subscribers pages, rather than having to setup a test notification and subscription.

    4 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Web Console SCOM 1801 needs the possibility to add columns in the alert view

    Web Console 1801:
    Add the possibility to add columns in the alert view in order to view custom fields or other available fields from an alert.

    6 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Night/Dark Mode

    Please create a night/dark mode for the console. It can be rough on the eyes looking at the bright white.

    8 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Let us send notifications when 3-state monitor changes state

    A LOT of companies (all my customers) have a workflow where they have Warning being the proactive alert and Critical being the "send to on-call" staff alert.

    The problem is that SCOM only trigger a notification when the alert is created or when it is switching resolution state. This means that if an alert is sent to the low-prio channel when the 3-state monitor raises a Warning alert, no notification will ever be sent to the high-prio channel as the alert transitions to Critical.

    This is, honestly, such a basic notification strategy that ANY OTHER monitoring product i've used handles…

    16 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. ServiceNow ITSM Integration

    A native SCOM to ServiceNow ITSM integration to enable creation of tickets to the correct support team with alert/incident being resolved from either end i.e. if an operator closes an alert in SCOM, the corresponding ServiceNow incident should also be closed, and likewise, if the Incident is resolved in the ServiceNow incident, the corresponding SCOM alert should also be closed.

    ServiceNow has become a popular ITSM solution and the ability to close-the-gap between alert generation in SCOM and incident/ticket raising in ServiceNow without having to invest in a third-party tool is vital.

    19 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Remove All SCOM Disabled Class Instances

    When a Discovery is disabled by Default, SCOM will not remove the class instances unless the discovery has an override which sets the parameter "Enabled" to "false".

    The Command Remove-SCOMDisabledClassInstances should be able to remove ALL SCOM Discoveries which there isn't an active discovery for or at least have the ability to (Switch Parameter?)

    12 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. 4K Resolution support for SCOM console

    SCOM console seems to not fully support 4K resolution. If you open overrides window the enable checkboxes are hidden and many other views are not aligned properly.

    24 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. iPhone, Android or Windows Phone App

    A mobile phone and tablet app that an on-call operator can use to receive notifications on and see meaningful information for those objects they have Scope to view is missing.

    Within the app, the operator should be able to acknowledge, close or escalate an alert, drill-down into the Health Explorer and see views, dashboards similar to what they have been scoped to have access to from their User Role membership and Subscriptions.

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Ability to duplicate a subscription

    Today, there is no way to duplicate a subscription from within the SCOM console.

    This is a pain, because the wizard for creating a subscription in SCOM is very, very verbose with numerous pages. So when I have to create multiple subscriptions which only differ from each other slightly, I want to smash my face into the nearest blunt object.

    This would be one of those quick fix solutions which would reduce the pain involved in using SCOM.

    22 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Gateway Server should ping Agents

    Agents managed by a Gateway Server should be pinged by that instead of a Management Server.

    116 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Increase the Number of SDK/Console Connections to Operations Manger

    Currently 50 SDK connections is the Max you can have to a Management Group. This limits certain larger customers to have to have multiple MGs in order to satisfy the number of console connections via Web Console, Thick Console or SharePoint Webparts. For instance, I have a customer that needs to have 3 Management Groups to allow all the SysAdmins console connection capabilities (Roughly 120 Console Connections). It becomes a SCOM admin nightmare to try and manage 3 MGs.

    14 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Configure monitor for specific time period

    It would be great if we can configure monitoring for certain time period. Example for Service Monitoring - We would like to generate an alert for service when it down in business hours between 8:00 AM to 6:00PM. Same thing with CPU, Memory, Event based and Performance counter monitors. I do not see we can create or stop monitoring for specific time period in SCOM 2012 R2.

    52 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Maintenance Mode Exit Health status not a New state change

    When SCOM enters maintenance mode and then exits it will re-examine the health of objects and re-discover issues that have already been raised previously - causing more alerts. It should check previous state before maintenance and not re-alert for something that has not changed. Alternatively if the state of alert is changed to something like "Acknowledged" then it should not keep alerting or appearing as a "New" state change.

    4 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. Workflow Analyzer tool for Operations Manager 2012

    For Troubleshooting Operations Manager Workflows Support team require Workflow Analyzer (available for 2007 r2) or some thing similar so such workflows that have initialize or not getting updated issue can be debugged and troubleshoot.

    12 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Email Alert delivery tracking and auditing.

    I often have users who claim that they "never received the SCOM alert". There should be a way in SCOM to track and audit generation and delivery of email alerts. The alert history tab should have info on which email alert subscriptions were triggered.

    Email templates should have a way to embed which alert subscriptions were used to generate them.

    You should be able to click on an agent-managed system and see what alert subscriptions and groups a system belongs to.....similar to how you can see what email distribution lists a person belongs to in Outlook/Exchange.

    56 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Time and weekday based overrides

    it would be great if a override can be set for a specific time range. for example: because of the backup each night between 2am and 3am the cpu utilization is higher then normal. Therefor I want to have a higher threshold set for this time. It would be even better if you also can set the weekday for such an override, for example only an Saturday and Sunday between 2 and 3am

    30 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Built in timer schedule for monitors

    Have a scheduled monitor module on all monitor types allowing users to turn off alerts at certain times of day removing the need to write your own module and recreate existing monitors with that module included.

    18 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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